All in-stock online orders will be processed within 2 business days, however please allow for delays during public holiday periods.
At Blackwood Ave we use Australia Post Registered Parcel Post. Standard shipping 3-10 business days depending on your location and Express shipping 1-3 business days (must be located within the Express Post network).
If you have not received your purchased items within 10 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. Often its just a case of attempted delivery, however, due to you not having been home, it has been sent back to your local post office awaiting for collection.
Once your order has been carefully packed and posted you will receive an email with a tracking number that will enable you to track your parcel with Australia Post.
With Registered Post, if you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest Australia Post office.
All Australian orders are sent via Express Post for $10, however when you spend over $150 it will be delivered FREE of charge using an express service **Please note orders using a gift card to check out will not qualify for free shipping nor do the costs apply to the shipping cost. There is only one delivery price per order, not per item.
International orders will be sent with Registered Australia Post Express.
Unfortunately we are unable to offer free postage for items over $150, for international postage.
Estimated international delivery time varies with location, however, will roughly be between 1-3 weeks for standard international, or 2-8 days for express international shipping.
PLEASE NOTE: There may be some delays in shipping due to COVID-19.
CUSTOMS / IMPORT DUTIES & TAXES
Generally, all goods imported in and out of Australia are liable for duties and taxes. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Please refer to your own country's rules and regulations for more information. If you refuse a shipment, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.